Ball Seed Adds Quality Rating to WebTrack
To enhance the shopping experience for its customers, Ball Seed has launched the “Quality Rating” on WebTrack, its online ordering and business management system.
The new Quality Rating is based on several years of customer feedback from hundreds of thousands of Ball Seed shipments. This evaluation system joins the Order Fill Rating currently in-use on WebTrack, which tracks how well a supplier has delivered what the customer ordered.
Both the Quality and Order Fill Ratings are displayed with an icon (flower for Quality, star for Order Fill) as well as a numbered measurement (1-5, with 5 being the highest rating).
The addition of color to the icons gives a clear visual reference during the ordering process, so customers can make an informed choice when making purchases.
Suppler evaluations are continuously collected and updated quarterly for an accurate rate produced each season.
Ball Seed believes the Quality and Order Fill Ratings will be especially important with late purchases, when customers may need to buy from a less familiar source.
“Ball Seed is the only greenhouse distributor providing supplier ratings for both order fill and quality,” says Jim Kennedy, sales director for Ball Seed. “We are always looking out for our customer, and this enhanced rating system in WebTrack will build more confidence in their purchases.”
See the new Quality Rating in action! Log on to www.ballseed.com/webtrack to find top-rated suppliers.