Benary shares important mesage
On Dec. 19, 2023, Matthias Redlefsen, president at Benary sent an updated message regarding the recent targeted cyber attack it experienced.
The email update from Redlefsen stated:
Dec. 19, 2023
Dear Valued Customers and Business Partners,
Unfortunately, we had to inform you on Dec. 4th that our company fell victim to a cyber attack. Today, I am very happy to share with you that our warehouse in DeKalb is operational again. Within the last two weeks, we have successfully restored the key elements of our computer systems.
I also would like to inform you that no sensitive customer data has been taken or abused. This is an important milestone for us, as it will enable us to start processing orders and shipping seeds again. We will be working long hours in multiple shifts, as we have to make up for two weeks of down time during the busiest time of the year.
All Benaryans are super motivated, and all hands are on deck to serve you as best as possible. One caveat is that we have to set priorities based on shipping times, business needs, critical sowing dates, etc., which can cause delays in certain areas.
In case you have questions please reach out to us directly at our US office (+1-815-756-4546) or per mail to Doreen Rowe drowe@benary.com or contact your Area Sales Manager.
Again, we sincerely apologize for the interruption in business operations and any inconveniences that this has caused.
On behalf of all Benaryans, I would like to thank you for your patience, loyalty and commitment during the last two weeks and for the upcoming days.
All my best,
Matthias Redlefsen
President
INITIAL ANNOUNCEMENT
Benary sent an email on Dec. 5, 2024 that detailed how it was target by a cyber attack. The email Benary sent to its customers and partners detailed that there was no evidence of a data breech during this attack.
The email sent stated:
Dear Valued Customers and Business Partners,
We would like to inform you, that our company fell victim to a cyber attack which affected all our computer systems. We are currently working feverishly to resolve the issue in order to conduct business as usual. We are confident that the problem will be resolved, and that we will be up and running at full capacity soon. However, this is a step by step process and certain functions might take a few days longer. What is important, is that there is currently no evidence that any of our customer data was breeched in this attack.
Please reach out to us directly if you have any questions at our office in the US office (815-756-4546), or you can contact your Area Sales Manager or established Benary contact by phone directly.
Also the following email is operational again: Doreen Rowe drowe@benary.com.
We sincerely apologize for the interruption in business operations and any inconveniences that this has caused. We will continue to communicate with you via alternate means until this issue is resolved. Thank you for your patience.
All my best,
Matthias Redlefsen
Managing Director
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